Helping Someone In Crisis

It happens to all of us. We see a friend or coworker who seems troubled--perhaps in response to a family tragedy, job loss, or other upsetting event. And we wonder, "Should I help--and if so, how?"

You may want to consider offering support if the other person has confided to you about a problem, if you have a close relationship, or if you observe any of the following signs:

Difficulty concentrating or functioning
Marked change in sleep, appetite, or energy level
Increased use of alcohol or drugs
Hopelessness or talk of suicide

While there isn't a single approach that's right for everyone, there are some guidelines that are generally useful.

Encourage the person to talk further, and be prepared to listen in a nonjudgmental way. Such a conversation can help someone feel cared about and validated.

Don't shy away from the topic of suicide if you think the person may be contemplating self-harm. It's often a relief for someone to get the "secret" out and have support. It's also important to take suicidal comments very seriously and get the person assistance right away.

Know your limits. If you are acting as a friend, not a counselor, know when to suggest professional help (e.g., in cases of severe depression, suicidal thoughts, domestic violence, and substance abuse).

Get support for yourself when the crisis is over. You may find it helpful to talk with someone, provided you respect the privacy of the person in crisis.

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